Privacy
Privacy and Cookie Policy
How domusmio handles personal data about you – what we collect, why we are allowed to, who else sees it, how long we keep it, and what you can require of us.
Last updated: 28 October 2026 · version 1.2 · the Danish version prevails
1. Data controller
This policy describes how Domusmio ApS, Strandvangen 33, 2635 Ishøj, Denmark, CVR no. 38914871 (“domusmio”, “we”, “us”), collects, uses and discloses personal data about you as a user of domusmio.com, our mobile applications and other digital services (the “Service”).
domusmio is the data controller under the General Data Protection Regulation (GDPR) and the Danish Data Protection Act. If you have questions about this policy, or want to exercise your rights, write to info@domusmio.com.
This is a translation for convenience. The agreement is concluded in Danish or English, and in case of any discrepancy the Danish version prevails.
2. Where domusmio is right now
domusmio has not launched. Today you can do two things: read this website, and sign up to be told when we go live. The Service itself is open to a closed group of invited beta testers.
This policy covers both, and it says clearly along the way where something is not yet in use – payment, for example. We name the supplier here before the feature goes live, not afterwards.
3. What data we process
3.1 If you sign up for launch
We process your email address and the language you read the page in. That is all. We do not ask for a name, an address or anything else.
3.2 If you use the Service
- Account details: name, email, phone number and password (encrypted).
- Property data: the address of and information about your property, including building parts, their condition, photos, notes and history, which you register yourself.
- Payment details when taking out a subscription. The card details themselves are handled by the payment provider – we never see them.
- Your communication with us, for example support enquiries.
3.3 Data we collect automatically
- Technical and usage data: IP address, device and browser type, log data, and how you use the Service.
- Data from cookies and similar technologies, see section 8. On this website that is one entry, and it does not require your consent.
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Sending you one message when domusmio launches, because you asked for it. | Your consent (art. 6(1)(a)), cf. section 10 of the Danish Marketing Practices Act. You can withdraw it at any time. |
| Creating and administering your account and delivering the Service, including storing the property data you enter. | Necessary for the performance of our contract with you (point (b)). |
| Participation in the beta programme. | Contract (point (b)), cf. the beta programme terms. |
| Charging for subscriptions and preventing misuse and fraud. | Contract (point (b)) plus legal obligation and legitimate interest (points (c) and (f)). |
| Support and responding to your enquiries. | Contract (point (b)) and legitimate interest in good customer service (point (f)). |
| General operation, security, error correction and improvement of the Service. | Legitimate interest (point (f)). |
| Statistics, analysis and product development beyond what is necessary to deliver the Service, including processing towards anonymisation and training AI models on pseudonymised data. | Your consent (point (a)) – separate, and always withdrawable. |
| Sharing information about your property with partners, e.g. tradespeople, to obtain quotes for you. | Your consent (point (a)) – separate, and always withdrawable. |
| Newsletters and marketing beyond the launch message. | Your consent (point (a)), cf. section 10 of the Danish Marketing Practices Act. |
| Compliance with bookkeeping, tax and other legislation. | Legal obligation (point (c)). |
5. Your property data in particular
The information you register about your home and its building parts – including condition, photos and history – is the core of the Service. We process it because that is necessary to deliver the Service to you, cf. GDPR art. 6(1)(b). You therefore do not need to give separate consent to this basic processing; it follows from you creating an account and accepting our terms.
If we want to use your property data for anything other than delivering the Service – for statistics and product development, or to share information with partners for the purpose of quotes – we always ask for your prior, explicit and separate consent for each individual purpose. Fully anonymised data that can no longer be attributed to you is not personal data and may be used freely.
You can view, change and withdraw your consents at any time under “My page” in the Service, without it affecting your access to the basic Service.
Providing account details and basic property data is a prerequisite for us delivering the Service – without them you cannot create or use your account. domusmio makes no automated decisions, including profiling, that produce legal effects concerning you or similarly significantly affect you.
AI features. The Service can recognise a photograph, read a receipt or an invoice, and answer a question about a thing in your home. This happens only when you yourself tap the feature, and only if you have given your separate consent. You can withdraw the consent under Settings. What you apply the feature to is sent to our AI provider, Google Cloud, which processes it in the EU with the AI model Claude from Anthropic, as a data processor – solely to deliver the feature to you. Google does not use what we send to train models, and deletes it again after 30 days at most. What is sent, and what never is, is set out in the consent text. AI results are suggestions that you approve yourself, and they have no legal effect.
6. Who we share data with
We never sell your personal data to third parties. We use data processors who process data on our behalf, and we have entered into data processing agreements with them in accordance with GDPR art. 28. Some of the recipients below are independent controllers rather than our processors; the table says which.
| Recipient | What they process | Where |
|---|---|---|
| Microsoft Azure | Hosting of this website and of the function that receives launch sign-ups. User identities and outbound email from the Service. | EU |
| Hetzner Online GmbH | Hosting of the Service itself: database, files and operational logs. Photographs and documents travel directly between your browser and Hetzner's storage service (Object Storage) through time-limited links. | Germany and Finland – EU |
| Danish public registers (BBR, DAR, Datafordeleren) | Lookups against your address when you register your property. When you search for an address, the text you type is sent from our server to the public address search adressevaelger.dk. The registers are independent data controllers, not our processors. | Denmark |
| Payment provider – not yet in operation | Will handle subscription payment. Named here before payment opens. | EU |
| Google Cloud (AI provider) | Photographs, the text of receipts and invoices, and questions that you yourself apply an AI feature to – only with your separate consent. Google processes it in the EU with the AI model Claude from Anthropic, does not use it to train models, and deletes it again after 30 days at most. | EU |
| Anthropic PBC | The reports and messages you send us in the app, when our AI assistant helps us find and fix faults; screenshots and technical details only with your consent. Photographs, documents and questions sent to Anthropic before the AI features moved to Google Cloud are not used for training and are deleted at Anthropic after 30 days at most. | USA – see transfers to third countries below |
| Google (Google Maps) | The map of your home is loaded from Google directly in your browser – on the property page when you choose to see the map, and when you register a property. Google thereby receives your IP address and details of your browser. Google is an independent controller for this, not our processor. | USA – see transfers to third countries below |
| Apple (push notifications on iPhone) and Google (push notifications on Android) | Only if you allow notifications on your phone: the phone's push token, the number of unread messages, a fixed line of text and an internal reference to the conversation – never your name, your address or the content of a message. | USA – see transfers to third countries below |
| Partners, e.g. tradespeople | Only if and to the extent you have given separate consent, cf. section 5. | Denmark |
We use no cookie consent solution, because there is nothing to consent to, cf. section 8. We also disclose data to public authorities where we are legally obliged to.
Transfers to third countries. The Service and this website are hosted within the EU/EEA, and this website loads no fonts, analytics or anything else from third parties. The Service does, however, transfer personal data to the United States in four cases: to Anthropic (fault-finding), on the basis of the European Commission's Standard Contractual Clauses in our data processing agreement; to Google when a map is shown (your IP address and browser details), on the basis of the Standard Contractual Clauses included in Google's terms for Google Maps Platform; to Google for push notifications on Android, on the basis of the Standard Contractual Clauses in Google's data processing terms; and to Apple for push notifications on iPhone, on the basis of Apple's certification under the EU-US Data Privacy Framework. Write to info@domusmio.com if you would like a copy of the Standard Contractual Clauses. The AI features on photographs, documents and questions are processed by Google Cloud in the EU. If it becomes necessary to use a further recipient outside the EU/EEA, we ensure a valid transfer basis and update the table above before that happens.
7. Retention and deletion
- Launch sign-ups: your email address is deleted once the launch message has been sent. If you withdraw your consent before then, we delete it immediately.
- Account and property data: kept for as long as you have an active account. If you close your account, we delete or anonymise the data no later than 3 months afterwards.
- Support enquiries: kept for as long as necessary to answer and document the matter.
We keep data longer where we are obliged to – for example the five-year rule for accounting records under the Danish Bookkeeping Act – or where it is necessary to establish, exercise or defend a legal claim. We tell you about that exception here, in advance, rather than when you ask to be erased.
8. Cookies
This website sets no cookies. There is no analytics, no advertising, no third party and no tracking. The only thing stored on your device is your choice of language – and only if you click it yourself. That is why there is no cookie banner: there is nothing to consent to.
See the full breakdown on the cookie page, which sets out exactly what is stored, why it does not require consent, and how to remove it.
The Service at app.domusmio.com is a different website with its own sign-in and its own technical requirements. It has its own disclosure, and a choice here does not apply there.
9. Your rights
- The right of access to the personal data we process about you.
- The right to rectification of inaccurate data.
- The right to erasure, where the conditions are met.
- The right to restriction of processing.
- The right to data portability, where specific conditions are met.
- The right to object to the processing.
- The right to withdraw a consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Write to info@domusmio.com, or use the functions under “My page” in the Service. We reply within one month. If you signed up for launch and changed your mind, “delete me” is enough – we do not ask for a reason.
Want to delete your account and all your data? You can do it yourself in the app and on the web, at any time and without giving a reason. How to delete your account – the page also explains what remains, and what to do if you can no longer sign in.
10. Complaints
If you disagree with the way we process your personal data, we would rather hear from you first at info@domusmio.com. You may always complain to the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby, Denmark, www.datatilsynet.dk.
11. Changes
We update this policy when legislation, practice or the Service changes – and as noted, we name new data processors here before they are put to use. Material changes are notified to you, for example by email or by notice in the Service. The date and version number at the top of the page show what you are reading.
12. Contact
Domusmio ApS · Strandvangen 33 · 2635 Ishøj · Denmark · CVR no. 38914871
info@domusmio.com